Privacy Policy

Last Updated: 06/12/2024

At Hello Property Management, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services. By using our website, services, or contacting us, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect personal information from you in the following ways:

• Information You Provide Directly:

  • Name, email address, phone number, mailing address, and other contact details.
  • Payment information for rental payments, fees, or other transactions.
  • Details provided during inquiries, applications, or account setup.

• Automatically Collected Information:

  • IP address, browser type, operating system, and device information.
  • Browsing activity on our website, including pages viewed and time spent.

• Third-Party Sources:

  • Background checks, credit reports, or rental history obtained during tenant screening.

2. How We Use Your Information

We use the information collected to:

• Provide property management services, including tenant relations, property maintenance, and rent collection.
• Communicate with you regarding services, inquiries, or updates.
• Process payments and manage billing.
• Improve our website and services through analytics.
• Comply with legal obligations and protect our business interests.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

• Service Providers: Contractors, maintenance providers, and payment processors to perform necessary services.
• Legal Authorities: If required by law or to protect our rights, property, or safety.
• Business Partners: With your consent, for purposes such as joint marketing or referral programs.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. Despite our efforts, no method of transmission over the internet is 100% secure. Please take precautions when sharing personal information.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and gather information about site usage. You can adjust your browser settings to refuse cookies, but doing so may affect your ability to use certain features.

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information.
• Opt-out of marketing communications by following the unsubscribe instructions.
• Request information about how your data is used and shared.

For any of these requests, please contact us using the details provided below.

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing any information.

8. Children’s Privacy

Our services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us to have it removed.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, with the “Last Updated” date clearly indicated.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Hello Property Management
1881 Steeles Ave West
Toronto, Ontario, Canada
M3H 0A1